Zero tolerance to unruly passengers Together with our European partners in sectoral social dialogue, we developed a Compendium of best practices to prevent or manage situations caused by disruptive passengers. It is the first document at the EU level presenting what aviation workers or authorities have successfully applied across Europe in civil aviation when confronted with disruptive passengers in the last few years. News 17 Feb 2023
Preventing and Managing Disruptive incidents in Civil Aviation| Compendium on best practices in Europe resource 17 Feb 2023